Steve is an international speaker, consultant and author based in Melbourne.
UK based e-Customer Service World have described Steve as ‘Australia’s leading corporate culture authority’. SOCAP in Europe have described Steve as ‘the leading Australian Customer Care Guru’. We think these accolades aptly encompass Steve’s unique expertise.
Steve is the creator of the globally acclaimed UGRs® (unwritten ground rules) concept – used by organisations to understand and strategically improve workplace cultures.
Steve’s global presence is demonstration of the demand for his insights: Steve has featured at two World Conferences on Customer Service Management in the US where he rated in the top 10 speakers. He has featured at the Society of Consumer Affairs Professionals (SOCAP) Annual Conference in New Orleans, the Academy of Chief Executives Conference in London, the Annual Leaders Gathering in the UAE, the International Leadership Symposium in Johannesburg, the HDI Conference in Las Vegas and the European Conference on Customer Management in London. And this is only a select sample!
As well as his conference presentations, Steve works in-house with clients, sometimes over extended periods. These include Kmart Australia and New Zealand, McLaren Automotive, Gold Fields South Africa, Toyota Australia, McLaren Automotive (UK) and Boost Juice (Australia).
Steve is the author of two books and co-author to a further three books, the latest being A Culture Turned.
For more information and to contact Steve…
Steve at #PSAConvention18
Stoolies: The Ethics of Methodology
For more details see the Program